November 17, 2014
To whom it may concern:
I would like to express my deepest appreciation to Athena and the Small Biz PC Team. I can’t begin to tell you how much help you have been to me and my company. Our desktops, laptops, and servers have been running great, since we have been working your company. I no longer worry about losing all my data.
I enjoy working with you very much. I am pleased that you spend the time to educate us about our computer systems and network. You empower us to work on them as much as we want, and then handle the things that we don’t have time to deal with or the expertise. Your Service is extremely systematic and thorough.
I think your pricing is very fair. I find it comforting to have discovered a U.S. based remote I.T. support company that can compete with the numerous overseas firms. You understand our needs and communicate in a way that is easy to understand.
I find your customer service exceptional. I especially appreciate the fact that you so promptly respond to my emails and calls. I know that you are often busy with other clients, but I feel that even though we are a small client, you give us “big” client attention and service. If there is something you need to research, I am grateful that you don’t bill us for all your research time, like other companies have done.
I look forward to our continued working relationship, and am more than happy to recommend you to anyone that may ask for a great I.T. company.